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On April 11, 2008, I took the Internet services from Reliance Communications, which is branded as Reliance Broadnet. A WiMax service. They install a roof-top antenna, and a modem inside the house and provide reasonably priced Internet services.
Today, it is July 11, exactly 3 months since the hardware installed at my home, my user details have not found their way in to their database. Gosh !!!! Every time I have some network problem, it has become a great pain in the but to get any response from the Reliance Broadnet Customer Care.
The people who are manning their customer care the most inept, callous and bunch of liars. Absolutely no brains. Every time, I call, the following happens:
Me: My user ID is xxxxxxxxxxxx.
CC: Please wait, let me check.
CC: Sorry Sir, is this a new connection?.
Me: No, its fucking 3 months old.
CC: Sorry, but your details have not yet been updated in our database. Tell me how can I help you?
Me: I am having difficulty in logging into your Internet services, I am getting authentication failure.
CC: I am sorry sir, we need the information updated in the system first to help you with this. Let me take an offline request for updating the database with your details. Please call us back after 48 hours.
Me. I am sorry, I have already provided these details previously. Can I speak to Mr. Kaushal or Mr. Sweetam, your supervisor?
CC: Please provide me with your contact details so that I can forward your call to my seniors.
Me: Why do you need telephone numbers?
CC: I am sorry, I did not get you.
Me. If some one takes my phone number that means, the other party is going to call me back if some thing needs to be informed. So far Reliance Broadnet has never bothered to call me even once. Why do you need my telephone number?
CC: Sir this is our procedure.
Me: My number is 123344455555
CC: Please be on line. I will connect you to my floor supervisor.
Floor Supervisor: I am sorry Mr. Rajeev for all the inconvenience you are facing. I assure you that within 48 hours, your problem is going to be addressed.
This cycle has been going on for now, three month. And every time it's the same shameless and callous retards I speak to at Reliance Broadnet customer care. Almost every week I spend about 2-3 hours just listening to these bastards with all the lame excuses and unreal politeness and sincerity in their voices.
Please check out this Audio which I recorded in one of the many calls I had to make to them to have agonizing time.
Reliance Customer Care Recording 1
Reliance Customer Care Recording 2
If you have had similar experience with Reliance Communication's Customer Care, please do send me your experience and comment here.
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1 comment:
Ha ha ha...Its the same story for all Reliance service users.. word to word.
I have swore never to use any Reliance service henceforth be it Reliance phone, BIG TV, Reliance fresh, reliance digital, big entertainment, big adds, big ****.
I advise everyone to do the same.
All reliance employees are big liars -- this is the biggest truth I have discovered.
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